Privacy Policy
Privacy Policy
Last updated: 30 July 2026
1. Introduction
Lexis School of English (“Lexis”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.
This Privacy Policy explains:
- what personal information we collect;
- why we collect it;
- how we use it;
- who we share it with;
- how long we keep it; and
- your rights under UK data protection law.
This policy applies to students, parents and guardians, prospective students, homestay providers, agents, staff, website users and anyone who provides personal information to Lexis.
2. Who We Are
Lexis School of English is the data controller responsible for the personal information we collect.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us:
Email: info@lexislondon.com
3. The Information We Collect
Depending on your relationship with Lexis, we may collect:
Identity information
- Full name
- Date of birth
- Nationality
- Passport or national identity document
- Student photograph
Contact information
- Home address
- UK address (where applicable)
- Telephone number
- Email address
- Emergency contact details
Course information
- Course bookings
- Attendance records
- English language level
- Progress and assessment records
- Accommodation requirements
- Dietary requirements and accessibility needs where relevant
Payment information
- Payment history
- Invoice information
We do not store full payment card details.
Website information
When you visit our website we may collect technical information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies (see Section 11).
4. Why We Use Your Information
We use your personal information to:
- process enquiries and course bookings;
- provide English language tuition;
- arrange accommodation where requested;
- communicate with students and parents;
- maintain attendance and academic records;
- ensure student welfare and safety;
- process payments and refunds;
- comply with legal and regulatory obligations;
- improve our services;
- send information about courses were permitted by law.
5. Our Legal Basis for Processing
Under UK GDPR we process personal information using one or more of the following lawful bases:
- performance of a contract;
- compliance with legal obligations;
- our legitimate interests in operating and improving the school;
- consent, where required (for example, certain marketing communications or promotional photography).
Where processing is based on consent, you may withdraw your consent at any time.
6. Sharing Your Information
We only share personal information where necessary.
Depending on the services you use, we may share information with:
- homestay providers (only after accommodation has been confirmed);
- airport transfer providers;
- trusted IT and software providers;
- payment service providers;
- professional advisers;
- regulatory authorities where required by law.
We do not sell your personal information to third parties.
We only share the minimum information necessary for each purpose.
7. International Transfers
Some of the companies that provide our IT services may process information outside the United Kingdom.
Where this happens, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK data protection law.
8. Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
These measures include secure systems, password protection, encryption where appropriate and restricted access to personal information.
Although no system can ever be completely secure, we continually review our security arrangements.
9. Keeping Your Information Up to Date
Please let us know if any of your personal information changes.
You can update your details by contacting us at:
info@lexislondon.com
10. Photographs and Videos
From time to time, photographs or videos may be taken during lessons, activities or school events.
These images may be used:
- for educational purposes;
- in school publications;
- on our website;
- on our social media channels;
- in promotional materials.
We will always respect your recorded marketing preferences.
If you do not wish to appear in promotional photographs or videos, please let us know before or during your course by emailing info@lexislondon.com. You may change your preference at any time.
Where appropriate, we will avoid publishing your full name alongside photographs.
11. Cookies
Our website uses cookies to improve your browsing experience and understand how visitors use our website.
Most web browsers accept cookies automatically. You can change your browser settings to refuse cookies if you prefer, although some parts of our website may not function correctly.
Further information is available in our separate Cookie Policy.
12. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes for which it was collected and to meet legal, regulatory and operational requirements.
Retention periods vary depending on the type of information. Once information is no longer required, it is securely deleted or anonymised.
Further details are available in our Data Retention Schedule.
13. Your Rights
Under UK data protection law you have the right to:
- access your personal information;
- request correction of inaccurate information;
- request deletion of your information where appropriate;
- restrict certain types of processing;
- object to certain processing;
- request transfer of your information where applicable;
- withdraw consent where processing is based on consent.
To exercise any of these rights, please contact:
info@lexislondon.com
14. Complaints
If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or the way we operate.
The latest version will always be published on our website with the revision date shown at the top of this page.
